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We grew a reputation as a leading CX consultancy in healthcare by leveraging proven design thinking methodologies that offer actionable and data-driven insights to our clients.
As part of this growth, a need has emerged to help clients in adopting a more product-driven approach to innovation, product strategy, and delivery.
To meet this challenge, we have a seasoned team of healthcare product and design leaders who provide a comprehensive range of UX and Product Management consultative services.
Co-Founder, UX Strategist
Kristine, co-founder of Lyssna Method, spearheads a WBENC-certified business dedicated to transforming healthcare. With 20 years of experience in research and human-centered digital strategy, she has devoted her career to healthcare, addressing complex challenges such as accessibility to care, specifically mental and behavioral health access, operations, and innovative solutions to engage populations with their healthcare.
Her strategic partnerships with symplr and Children's Hospital Wisconsin, along with collaborations with major insurers like Blue Cross Blue Shield, Humana, and United Healthcare, underscore her impact in shaping accessible and inclusive healthcare solutions. Kristine's journey is marked by a commitment to positive change and empowerment in healthcare.
Co-Founder, UX Strategist
Elise, co-founder of Lyssna Method, is a driving force dedicated to revolutionizing healthcare and addressing diverse challenges across industries. With two decades of expertise in creative strategy, experiential design, and customer experience, she passionately shapes innovative solutions.
Specializing in mental and behavioral health access, operational efficiency, and engaging diverse populations, Elise's approach extends from healthcare to martech, entertainment, and fintech. Her impactful contributions include strategic collaborations with symplr and Children's Hospital Wisconsin, as well as pivotal partnerships with major insurers like Aetna and Humana. Elise's journey reflects a relentless pursuit of positive change and innovation across sectors.
Product Management Executive
Driven, product focused senior executive with deep product and technology management experience with demonstrated history of developing and delivering successful products and solutions. Specific experience depth in all aspects of product development and management, primarily focused in healthcare and adjacent domains.
Prior product leadership experience with PointClickCare, Connecture /ConnectedHealth, and WebMD Health Services delivering SaaS based market solutions. Committed to developing the next generation of leaders and teams building outstanding products, and evangelizing product-led approaches in helping organizations align efforts to achieve business results and objectives.
Product Management Executive
A seasoned healthcare product management executive with 25+ years of experience, excels in managing data and analytics solutions across various healthcare sectors. He has successfully delivered SaaS technology, analytics, and business intelligence solutions benefiting employers, payers, providers, and government agencies.
Chris has led product management teams utilizing Pragmatic Marketing, Design Thinking, and Agile frameworks, contributing to strategic product and market assessments, go-to-market approaches, and product roadmaps. His leadership spans roles at Thomson Reuters, Truven Health Analytics, Connecture, IBM Watson Health, and Merative.
Healthcare Product Advisor
Product Leader with 20+ years varied experience in product management and marketing with a customer-centric focus. Developed expertise working in small innovative organizations driving the digital transformation of the insurance industry for large public companies and Fortune 500 clients.
Led by influence and example through motivating, guiding and keeping teams focused to deliver quality products. Leveraging the Pragmatic Framework, skilled at transforming needs into actionable requirements that create impactful, high-value solutions to delight customers.
Healthcare Product Leader
Michael is a seasoned Product Management expert with a decade-long focus on driving success in SaaS and DTC companies. He thrives in fostering collaborative environments for business and development teams, taking products from concept to launch. Michael's impactful experience includes partnerships with major health plans, PBM's and startups, including Aetna, Humana, and United HealthCare, showcasing his ability to navigate the intricacies of the healthcare landscape.
His unique blend of strategic vision and hands-on proficiency positions him as a catalyst for propelling healthcare products to unparalleled success.
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Healthcare Technology Advisor
Peter is a seasoned healthcare technology professional with a 25-year track record in diverse environments, including start-ups, turnarounds, and a decade at IBM. He specializes in team leadership, client relationships, and cultivating high-performing teams for revenue and profit growth. Peter's expertise includes strategic partnership development, coaching, scaling teams, and managing key accounts. Known for generating new business opportunities and increasing market share.
Peter has a reputation for resolving complex challenges with innovative solutions. His career includes collaborations with leading payer organizations like Elevance, UHC/Optum, Aetna, HCSC, and Presbyterian Healthcare, as well as health systems such as Houston Methodist, Veterans Health Administration, Northwestern, and OSF Healthcare.
“Working with Lyssna Method will infuse a lot of energy into your project. The team conducted a tremendous amount of research and involved us in every step of the way. What I was most impressed with were the deliverables which we could easily take action on for developing our implementation plans.”
Julie Gau, Director of Marketing and Technology, Children’s Wisconsin
“They were able to quickly onboard and embed themselves into our large corporation and worked well within a complex environment. They are passionate about their work, and it shows through their leadership. Their deliverables are impressive and high quality.”
Jen Fox, Senior UX Manager, symplr
Whatever stage you're at in your organization, we're here to listen and help. We pride ourselves in building strong, long-term strategic partnerships that empower our healthcare leaders.
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