Design

Our adaptive approach defines a design strategy that results in meaningful, actionable outcomes for your business and your customers.   

UX design and performance

Envision, build and measure experiences that advance your business, and increase customer loyalty and satisfaction.

Adaptive approach

Discovery

We start with a discovery process to unpack your priorities, goals, and biggest challenges building a custom plan that delivers impact.

Transformative

Customer-centered

By building a product experience around your customers you're investing in creating unbreakable bonds, loyalty, and delight with your brand.

Agile

Learn and pivot

Learn quickly from your customers and pivot experiences from risky, low-value feature development to quick wins that move the needle.

Adaptive approach

Discovery

We start with a discovery process to unpack your priorities, goals, and biggest challenges building a custom plan that delivers impact.

Transformative

Customer-centered

By building a product experience around your customers you're investing in creating unbreakable bonds, loyalty, and delight with your brand.

Agile

Learn and pivot

Learn quickly from your customers and pivot experiences from risky, low-value feature development to quick wins that move the needle.

Start a conversation

"The biggest reward is seeing an entrepreneur or product leader light up with enthusiasm because of a real connection and understanding of their customers. This spark is where great impact begins and is the entire foundation of our business."

- Co-founders, Lyssna Method

Service design method

Gain wins to improve your organization's operations with a hands-on, collaborative team approach to identify challenges, opportunities and build a playbook of wins to implement.

Collaborate

Unpack and define

Map current organizational processes to determine gaps, inefficiencies and opportunities to streamline and improve.

Reset

Refine and plan

Prioritization of top areas of focus leveraging team-building to create action plans that drive real operational change.

Actionable

Playbook

Solution-oriented strategies based on top ideas presented in a playbook of Lyssna Method trade secrets and real-world use cases with ROI.

Collaborate

Unpack and define

Map current organizational processes to determine gaps, inefficiencies and opportunities to streamline and improve.

Reset

Refine and plan

Prioritization of top areas of focus leveraging team-building to create action plans that drive real operational change.

Actionable

Playbook

Solution-oriented strategies based on top ideas presented in a playbook of Lyssna Method trade secrets and real-world use cases with ROI.

Customer insights and research

The foundation of Lyssna Method is rooted in customer research to drive informed experience decisions.

  • Usability testing
  • Analytics analysis
  • Persona creation
  • Card sorting and tree testing
  • Focus groups
  • A/B testing
  • And more...

Learn more

Applied capabilities

Custom services

In addition to design support we also offer fractional leadership, strategy and brand programs.